StudioPlus Support Blog » Matthew Hunt

Stratus West Coast Servers connectivity issues – Resolved

Matthew Hunt — Mon, 30 Jul 2018 21:31:25 +0000

Some of our West Coast clients in the United States were reporting intermittent connectivity issues. We believe these issues to be fully resolved. Please restart your software if you are experiencing any issues.

Outage Reports – Post Mortem

Matthew Hunt — Sun, 06 May 2018 18:52:24 +0000

Let me start off by saying that we’re sorry for the outage that we caused this morning.

Our entire myStratus system is designed with multiple redundancies to prevent failures. Several weeks ago, we identified a single-point-of-failure within our system. In other words, we identified a service that was missing a redundant service to function as a back-up in case the primary service failed. Because our focus is on your success, we felt this issue was unacceptable and made plans to address it. However, in our attempt to add the secondary failover system this morning, we (actually I, the CEO) inadvertently made an error in the set-up process. The fix required creating a new DNS-Zone which then had to propagate to all DNS Servers world-wide, a process that takes from a few minutes up to 24 hours, a time period beyond our control. This is the explanation why some clients were effected and others were not.

So, in our attempt to strengthen our system and prevent outages, we accidentally created one!! There is no one to blame for this outage but me. I humbly apologize for this mistake and any inconvenience that this caused!

We would love to hear from you. If you have further frustrations or concerns, please email us at Info@StudioPlusSoftware.com. Please let me know how this episode affected your business, and we will personally read and respond to each one. We are committed to doing whatever we can to help you build a successful business.

Outage Reports – Updated

Matthew Hunt — Sun, 06 May 2018 15:53:57 +0000

If you are a Spectra Desktop user, and you are having troubling logging in, please click here to download and install a new update.

Outage Reports – Updated

Matthew Hunt — Sun, 06 May 2018 15:32:07 +0000

A recent DNS change that was made last night is failing to propagate to DNS Servers world-wide as fast as we hoped. These servers are outside of our control. That is why some clients are not experiencing any issues while other clients are.

If you are a client that can NOT connect to myStratus Desktop this morning, then we have prepared a special build which will bypass all DNS servers and go direct to our server. Simply click here to install.

We will post a similar Spectra Link soon.

Outage Reports

Matthew Hunt — Sun, 06 May 2018 12:08:03 +0000

We have had random reports that some clients are not able to log in with the myStratus Desktop. It appears to be an DNS issue. If you are experiencing problems, we’d recommend trying to switch your DNS provider. Here a good article on how.

Choose the OpenDNS options:

Preferred: 208.67.222.222
Alternate: 208.67.220.220

We’ll continue to research until completely resolved.

We apologize for any inconvenience.

Service Interuption – Resolved

Matthew Hunt — Tue, 10 Apr 2018 08:17:48 +0000

We are currently investigating a service interruption affecting some clients and will report further updates here on our Service Dashboard.

We apologize for any inconvenience and are working diligently to resolve any issues found with these services.

StudioPlus Support Holiday Hours

Matthew Hunt — Thu, 13 Apr 2017 21:55:44 +0000

The StudioPlus offices will be closed during the following times for the Easter Holiday Friday, April 14th – Sunday, April 16th If you need emergency support, please send an email to Support@StudioPlusSoftware.com with “Urgent” in the subject line and as … Continue reading →

myStratus Service Interruption (US Only) – Resolved

Matthew Hunt — Tue, 07 Mar 2017 18:55:09 +0000

Update: All Services have been Resolved.

We are currently experiencing a service interruption affecting myStratus customers in the US region.

Please check our Service Dashboard for any updates.

We apologize for any inconvenience caused by this interruption.

Spectra/myStratus Desktop 2015 Volume 2 Release 5 Now Available

Matthew Hunt — Tue, 29 Mar 2016 16:57:31 +0000

We have released Service Release 5 for Spectra 2015 Volume 2 as well as myStratus Desktop. This release includes several new bug fixes. More importantly, this update will prepare your database for the upcoming release of 2016. It is highly recommended that you install this update sometime this week. Click here to read the release notes.

Spectra Users
Click here to download Spectra 2015 Volume 2 Release 5.

myStratus Desktop Users
The myStratus Desktop will be rolled out over the next several days. You will be automatically prompted to download and install the update once available.

myStratus and InspiredByYou.com Service Interruption – Resolved

Matthew Hunt — Wed, 16 Mar 2016 21:01:23 +0000

Update: All Services have been Resolved.

We are currently experiencing a service interruption affecting myStratus customers in all regions, as well as InspiredByYou.com.

Please check our Service Dashboard for any updates.

We apologize for any inconvenience caused by this interruption.