StudioPlus Support Blog » Mark Jeske

StudioPlus will be closed for Easter.

Mark Jeske — Wed, 27 Mar 2013 19:46:41 +0000

The StudioPlus offices will be closed Friday the 29th of March 2013 for Good Friday. We will also be closed Sunday the 31st so our staff can enjoy their Easter with their families. Regular office hours will resume Monday the 1st of April … Continue reading →

Version 2013 Volume 1 Release 4 Update Now Available

Mark Jeske — Thu, 21 Mar 2013 20:31:54 +0000

Service release 4 is now available from our web site to update your Spectra 2013.

Please remember these key points when updating your Spectra:

The release notes can be reviewed by clicking here.
Always perform a backup before running the update.
Plan the time to do your update carefully. The update can be downloaded at any time and run later. However, it may be good to plan on running it when StudioPlus Tech Support is available to assist if needed.
Note that if you run the update on just one computer and have any problems, you can always restore to the backup you created and the rest of the computers will still function on the old release. You can then re-install on the failed update computer to get it back in business.
The time needed to complete the update will vary greatly from one situation to another, but in most studios you should be able to complete the download, install and update in under thirty minutes.

Click here if you need to contact Tech Support. Please give us many details as possible to help expedite the process.

Holiday Support Hours

Mark Jeske — Fri, 21 Dec 2012 18:26:09 +0000

The StudioPlus Software offices will be closed December 22nd through the 25th, 2012 for the Christmas holiday. Technical Support on Tuesday the 31st will close at 5 PM Central time and will resume Wednesday morning the 2nd of January, 2013.

Everyone please stay safe for the holidays. The staff at StudioPlus Software would like to wish everyone a Merry Christmas and a Happy New Year. Here’s to a prosperous and successful 2013!

Version 2012 Volume 1 Release 10 Update Now Available

Mark Jeske — Tue, 18 Dec 2012 16:00:30 +0000

The next service release is available on our web site to update Spectra 2012.

Please remember these key points when updating your Spectra:

Always perform a backup before running the update.
Plan the time to do your update carefully. The update can be downloaded at any time and run later. However, it may be good to plan on running it when StudioPlus Tech Support is available to assist if needed.
Note that if you run the update on just one computer and have any problems, you can always restore to the backup you created and the rest of the computers will still function on the old release. You can then re-install on the failed update computer to get it back in business.
The release notes can be reviewed by clicking here.
The time needed to complete the update will vary greatly from one situation to another, but in most studios you should be able to complete the download, install and update in under thirty minutes.

Click here if you need to contact Tech Support. Please give us many details as possible to help speed the process.

Happy Thanksgiving from StudioPlus

Mark Jeske — Tue, 20 Nov 2012 15:50:44 +0000

StudioPlus offices will be closed Thursday the 22nd and Friday the 23rd for the American Thanksgiving holiday. Tech Support hours will resume Sunday night the 25th at 5 PM Central Standard Time. Regular office hours will resume Monday the 26th … Continue reading →

Merchant Warehouse reports issue should be resolved.

Mark Jeske — Mon, 19 Nov 2012 20:47:17 +0000

Merchant Warehouse has notified us that the issue has been resolved. We are expecting more information from them, but you should be able to process credit cards through StudioPlus now. Please let us know if you continue to have any … Continue reading →

Merchant Warehouse issues may affect StudioPlus customers

Mark Jeske — Mon, 19 Nov 2012 17:34:07 +0000

Merchant Warehouse has been experiencing a system-wide issue that may result in errors when authorizing credit cards. We will continue to monitor the situation and will post updates here in the Support Blog as we receive them. We apologize for … Continue reading →

Release 9 for Version 2012 Volume 1 Now Available

Mark Jeske — Thu, 15 Nov 2012 16:38:32 +0000

The next service release is available on our web site to update Spectra 2012.

Please remember these key points when updating your Spectra:

Always perform a backup before running the update.
Plan the time to do your update carefully. The update can be downloaded at any time and run later. However, it may be good to plan on running it when StudioPlus Tech Support is available to assist.
Note that if you run the update on just one computer and have any problems, you can always restore to the backup you created and the rest of the computers will still function on the old release. You can then re-install on the failed update computer to get it back in business.
The release notes can be reviewed by clicking here.
The time needed to complete the update will vary greatly from one situation to another, but in most studios you should be able to complete the download, install and update in under thirty minutes.

Click here if you need to contact Tech Support. Please give us many details as possible to help speed the process.

StudioPlus Spectra 2012 Volume 1 Release 7 Now Available

Mark Jeske — Mon, 01 Oct 2012 14:55:32 +0000

The next service release has been posted to our web site and is available to update Spectra 2012.

Here are a number of key points to remember when updating your software and upgrading your data:

Always do a backup before running the update.
Plan your updates carefully to minimize down time and preferably choose a time when StudioPlus Tech Support is available to assist if there are issues.
Note that if you run the update on just one computer and have any problems, you can always restore to the backup you created and the rest of the computers will still function on the old release. You can then re-install on the failed update computer to get it back in business.
You can review release notes by clicking here.
The time needed to complete the update will vary greatly from one situation to another, but in most studios you should be able to complete the download, install and update in under thirty minutes.
Click here if you need to contact Tech Support. Please give us many details as possible to speed the process.

GoDaddy issues may affect StudioPlus customers

Mark Jeske — Mon, 10 Sep 2012 21:00:33 +0000

GoDaddy has been experiencing a system-wide DNS outage today which is affecting thousands of websites and services around the world. As a result, you may experience some issues with our www.StudioPlusSoftware.com site and also our www.InSpiredByYou.com site. Emails that you send to us and SMS text replies may also be delayed. As soon as GoDaddy resolves their issues, all of our sites and services will be restored automatically.

If you use GoDaddy for any of your domain registrations, you may have already seen an issue with your own website and email. You can monitor GoDaddy updates here http://support.godaddy.com/system-alerts/.

We’ll keep you posted if anything changes.