Email Statuses are used to track the current status of each of your email messages. To create your email statuses, go to Maintenance > Communication > Email Statuses. If you track multiple email types, you can create a unique set of statuses for each type. Use the tools on the ribbon to add or delete a status, rearrange the order of the statuses, and print or export the email statuses list.
Email Status Maintenance
Email Type - Select the type of email message the statuses will be related to. Set up message types in Maintenance > Communication > Email Types.
Description - Enter the name of the step you are creating.
Inactive - Mark a status as "inactive" if you no longer use it, but have used it in the past.
Initial Status - Select the status that should be the default initial status of an email when it is created.
Final Status - Select the status that will indicate the email's final stage.