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Set up reorder reasons to keep track of why an item is being reordered from your lab or another vendor. A reorder reason can be chargeable (i.e., a print was damaged in the studio during production) or non-chargeable (i.e., the lab made a mistake or a product is defective).
Go to Maintenance > Production > Reorder Reasons.
Click Add to add a new reason, Remove to delete an existing listing, or Modify to make changes.
Enter a description of the reason.
Check the Non-Chargeable box if a reorder of this type should not be charged to your studio.
Reorder Reasons Maintenance