Today, we are introducing the new StudioPlus Support Blog. If you’re a current user of one of the products or services that our company offers, then I’d encourage you to subscribe to this blog. Here, Julie Thrasher and I, Mark Jeske, both Support Managers, will be posting information that is vital to you properly maintaining your products.
When critical bugs are found that may affect you, we’ll let you know. When new releases become available, we’ll let you know. We’ll share “best practices” with you to ensure your software is running optimally. When we publish new resources or find existing resources from other sites that would be helpful to all clients, we’ll post them here.
Make sure you take some time to tour the new StudioPlus website. We’ve built some great new features into the site to better provide the support resources that you need 24/7. The Technical Support Center page is a great place to start. If you’re having an issue with a StudioPlus product, check out this page – maybe you’ll find the answer you’re looking for in the “Top Issues” section. Or try out the new search feature. The search engine will search for your topic among the entire StudioPlus site, including knowledge base articles, FAQs, tutorials, videos, user documentation, and blogs. (Even though the new site is live, it may take another day or two before the full indexing is complete and the search features are fully functional.) If we have information on our site regarding your issue, then you’ll find it.
Finally, we’ve implemented a new Contact Technical Support page that allows you to submit new issues to us direct from the web. Doing so online will automatically create a ticket in our support system, and will route it to the correct department to ensure that we are following up promptly with the best possible support person for your issue. You are always welcome to call, chat, or email us an issue, but we think this new system will prove beneficial for all.
We’re excited to have this greater level of two-way communication with all of you, so we encourage you to take advantage of it. More information coming soon!