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Merchant Warehouse has notified us that the issue has been resolved. We are expecting more information from them, but you should be able to process credit cards through StudioPlus now.
Please let us know if you continue to have any issues.
StudioPlus Software is committed to building a full array of software solutions to help professional photographers build a very successful business.
At StudioPlus, you’ll find business management, full digital workflow, and online e-commerce solutions. Whether you are new to the industry or an industry legend, we encourage you to dive in and take a fresh look at the newly re-aligned products offered by StudioPlus Software.
We get an “error message” way too often when processing a credit card. And yet it has sometimes “gone through” and actually been approved.
Hopefully this is being addressed in several ways.
Gordon
Gordon,
The issue reported here yesterday was for a very specific problem. Payments would either get an error and fail or process completely. If you got an error and it still processed, then it was not because of this reported issue. If you were getting errors before yesterday, then we would need to get the complete error messages and details about how the error happened:
- Was this a new payment or part of a payment plan?
- Were you processing through a wizard, the payment processing tool, or directly from a payment record?
- Was the payment created from a client record as a customer deposit or directly on an invoice?
- How often does it happen and when?
- Does it happen on every computer, at every location or on every record?
- Does the payment record produced have all of the authorization information filled in the lower right hand portion of the payment record?
In order to correct an issue, we first need to be able to reproduce it. So, if you have a procedure that you go through that each time produces the issue, we would like to get the details. Please contact Tech Support if you are still having issues.