The credit card processing built into Spectra, myStratus Web, and myStratus Desktop is a powerful feature, designed to save you countless hours and to avoid costly human error.

Here are a couple common credit card processing issues our tech support team encounters.  Becoming familiar with these issues can possibly save you some headaches down the road!

All cards are declined:  If you haven’t used your Cayan or eWAY account in 90 days or more, they may have put your account on hold

Fix:  Contact Cayan or eWAY to have them re-activate your account.

Transaction Error:  Invalid Login

Fix:  This error simply means the credentials you have entered in your Company Preferences are not correct.  Often when an employee changes their account password, they forget to update it in Spectra/myStratus.  To make sure you have the correct username and password, log in to your Cayan or eWAY web portal and type in the credentials – do not use any stored user names or passwords.  When you know the credentials are correct, open Spectra or myStratus, go to Maintenance > Preferences > Company Preferences – Credit Cards tab, and retype the credentials in both the Keyed and Swiped tabs (even if you are not using a credit card swiper).

Miscellaneous trouble processing:  Sometimes rebooting you router and computer will resolve non responsive or vague error messages.

For more information on processing credit cards through Spectra or myStratus, click here.

For more information on setting up the credit card processing in your software, click here for the United States or here for Australia, New Zealand, or the United Kingdom.