Resolved – myStratus Mobile App Calendar Sync Issues

Our engineers have resolved this issue.
If your Mobile App calendar still isn’t displaying, please try the following steps:

1. Uninstall the myStratus mobile app
2. Reboot your device
3. Reinstall the myStratus Mobile app
4. Login to the app – you may need to re-authorize your user at Maintenance > General > Mobile Devices.
5. Leave the mobile app open for a few minutes to give it a chance to re-sync with your database.

After this, you should be able to schedule again.

Please contact Technical Support if you continue to experience the problem described in this post.

Some customers are reporting the myStratus Mobile App calendar is not displaying new sessions or appointments. We have the problem reported to our engineers and are waiting on more information and a fix.

We apologize for any inconvenience!

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