The majority of the contents in this guide apply to both StudioPlus Spectra AND myStratus Desktop.
In most cases, instructions referring to "Spectra" also apply to myStratus Desktop.


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Stratus Time Out messages

If you're getting error messages that note somewhere in the message "time out', it most likely is due to your current internet speed, or a problem with one of your internet / network hardware devices.  

Internet Speed

Start by checking your internet speed.  Use: to find your download and upload speeds

Your internet speed should be at least 10 Mbps download and 5 Mbps upload.  Keep in mind you may be paying your provider for faster speeds, but that doesn't mean they are reliably providing those speeds.   So if you think you're paying for more, but the speed test shows less, contact your ISP (Internet Service Provider).

Internet / Network Hardware Devices

If the speed meets the minimum as shown above, then you should "cold boot" all internet / network hardware devices.  Cold boot means turn all power off, and leave it off for 15 seconds.  It does not mean restart.  Cold boot lets all electronic circuitry in the hardware stop, which in turns release any memory or clog being used.  

You want to start with each and every computer in the studio, or at home, and literally turn the power off.   Close any open applications, click on Start / Shut Down.  Be certain no lights (like the hard drive light or the power button) has a light on, and then move on to the next device.

You need to shut down, in some devices this means unplugging the power cable, all hardware related to internet / network; even those hiding in a closet or under a desk - they all must be powered off.  Once all devices are off, wait 15 seconds and starting with the Internet router or modem, plug them back in. Wait for the device to fully boot up.  Internet routers may take 10 minutes to fully boot.

Next, power on any networking hardware. Once they are fully powered on and booted up, if you have a server that stores your images, turn that back on.  The last thing to power back on are the computers that use Stratus.

Wireless Network

While wireless technology has made some strides in reliability, it can still disconnect and time out  when accessing large amounts of data, such as your Stratus database.  Cell phones and police radios can still interrupt the connection.  A solid, reliable, connection is required for Stratus (and any database driven application) to function quickly and correctly.  If you're connecting wirelessly, we recommend you switch to a hardwired connection.  Most providers do NOT guarantee their speeds for Wi-Fi.  The speeds they quote are for hardwired connections.  That means even if you're paying for 200Mbps, if your computers are connected via Wi-Fi, your speeds WILL be CONSIIDERABLY slower.

See also

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